FAQs

How can I contact Body Chemistry?

You can email us at BodyChemistry23@gmail.com  where our customer service team will be happy to help you with whatever you need!

 

 

Where do you ship from?

Orders may ship from different locations depending on the product and availability.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel your order, contact us at BodyChemistry23@gmail.com as soon as possible. We will do our best to accommodate your request, but once the order has entered fulfillment or shipped, we may not be able to make changes or cancel it.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays. During holidays, sales, or periods of high order volume, processing may take slightly longer.

How long will it take to receive my order?

Delivery times vary depending on the product, destination, carrier, and fulfillment location. Once your order ships, tracking information will be provided when available so you can follow its progress.

 

What if I don't receive my order?

If your order is significantly delayed or tracking shows that it was delivered but you have not received it, please contact us at BodyChemistry23@gmail.com. We’ll review the order and tracking information and help determine the appropriate next steps.

Will I be charged with customs and taxes?

Applicable taxes may be calculated and collected at checkout based on your order and shipping destination. Depending on your location, additional duties, import taxes, or customs fees may apply and are the responsibility of the customer.

How do I return an item?

Please contact us at BodyChemistry23@gmail.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All approved refunds will be issued to your original payment method. Once your refund has been processed, please allow 7–10 business days for the credit to appear on your account, depending on your bank or card issuer.